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Have Questions? Let us help you

Here at SmartWav, we are here to help.

If you don’t find answers to questions you might have below, feel free to email us and we’ll have one of our representatives respond within 24 hours.

How to Place Orders
• You can order right here through our secure online server.
• You can either choose to have the CD shipped to you, or you can get instant relief
by choosing the “mp3 Instant Download” option – just click the “Buy Now” button for
either item, and choose from the option pull-down menu on the first checkout page
Problems Placing an Online Order
If you have shopping cart problems, please contact UltraCart™ systems — email: custserv@smartwav.com
IMPORTANT – Reference smartwav.com in your message, or it will not be processed properly.
Payment Security
All information is private and secure using the very best SSL encryption technology. We will not sell, market or distribute any information we receive from our customers. Click here to see our privacy policy.
International Orders
We can ship to virtually any address in the world. Please see our Overseas shipping Section for details.

We accept credit card and paypal payments in all major foreign currencies. We also accept cash, checks, and money orders in U.S. dollars (drawn on U.S. banks).

Please see How to Place an Order for payment method details.

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Shipping
Order Processing:

All orders are processed and shipped out of our warehouse on the same or next business day.

Calculating Cost:

Shipping and handling costs and options are instantly calculated in your shopping cart based on your location. You can then choose from various methods with the cost clearly indicated BEFORE

you submit your order. The total shipping charge will be displayed on the last page of the order form, before you submit your order.

If you are ordering more than one item, shipping costs for additional items are either free or nominal.

Delivery Time:

The delivery times are estimates, based your destination address, and the shipping options you choose.

Domestic Shipping:

We ship via the U.S. postal system so all items may be shipped to P.O. boxes and APO/FPO addresses.

First Class Shipping:

3 to 7 business days
Insurance and tracking is not offered
Priority Shipping
2-4 business days
Insurance is not offered
Delivery confirmation and tracking included

Express Shipping:

1-2 business days
Holiday and Weekend delivery
Insurance and tracking included

Overseas Shipping:

We can ship to virtually any address in the world. We offer airmail, global priority mail, and global express mail via the US postal service. Our overseas shipping and handling rates and options will appear instantly in your shopping cart as you check out.

Global express and priority delivery dates are expedited from the US to the country of origin. The speed of delivery within each county depends on local postal policies, not the USPO method.

Your packages may be subject to the customs fees, tariffs, and import duties of the country to which you have your order shipped. On occasion this will slow up the delivery. We can’t be responsible for such delays, so please speak with your local customs office if you have any questions.

If your item has not arrived by our estimated ship times please check with your local carrier and post office, in rare occasions, customs regulations can hold things up significantly.

Overseas Airmail: 4-10 days

Global Priority: 4-6 days

Instant Download FAQ
Q: I want to start using the BabySleep System™ right away. If I choose the Instant Download option, how will I get it, and what will I play it on?

A: The Instant Download will come to your computer as an mp3 file format. This is the industry standard format, and is playable on nearly every computer. It will play right from the computer, even in the background while you continue to use the computer for other functions. The sound will come out of your computer speakers. (NOTE: To get the maximum benefit from the BabySleep System™, it is highly advisable to have a speaker system that contains a subwoofer. Most computer speaker systems today offer this.)

Q: I have burned a CD disc of the mp3 Download, and it plays fine on my computer, but why doesn’t play on my other CD players or my boombox?

A: The mp3 file format is a specialized compressed format made specifically for playback on computer software or portable mp3 players (i.e., iPod). Most standard CD players purchased before 2003 will not play an mp3. Many newer models DO have this capability, but must specifically say “mp3″ or “CD-R” or “CD-RW”-compatible.

Q: How long will it take to download the file?

A: That depends on your internet connection speed. The file is relatively large (29Mb), and if you are using a dialup connection with a 56k modem, it will take approximately 90 minutes, depending on your actual connection speed. If you have a high-speed cable or DSL connection, it shouldn’t take more than 10 minutes to make the download.

Q: If I purchase the Instant Download version of the BabySleep System™, how will I know where to find it later?

A: When you initiate the download, make sure you direct it to a folder or desktop where you can remember to find it later. Simply double-clicking the file will launch the appropriate application.

Q: When I double-click on the BabySleep System™.mp3 icon, I get a window that asks me to choose the application. What do I choose?

A: If you are a Windows user, you should choose “Windows Media Player”. If you are a Mac OS user, you should choose “Quicktime Player”. If these choices don’t come up, try the other options. It is possible that you will need to update to the latest version of these mp3 players. If you still cannot play the file, go to the following links and update your mp3 player software.

Windows users:
www.microsoft.com

Mac OS users:
www.apple.com

Where is My Item?
If you have questions about shipping or the status of your order, you can go to www.ifulfill.com/search_email.htm and search for your order by entering the email address you used when you placed the order.
Sales Tax:
Because we are based in California, we are required to charge California residents a sales tax of 7.75% on the cost of the item. This will be automatically calculated in the check out process. You are only charged tax on the subtotal BEFORE the shipping cost is added.
Gift Orders
It is possible to send our products as a gift (it is allowable to have a different shipping address than the billing address).

We currently do not offer gift wrapping services.

Refund Policy:
Due to issues of piracy all sales are final.
Contact Us
You are welcome to contact us with any questions on our products.

Email: info@smartwav.com

Mail:
SmartWav LLC
858 Ganymede Dr
Los Angeles, CA 90065

Wholesale
Any wholesale inquires from retailers or distributors please contact us by email at: info@smartwav.com
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Privacy
All information is private and secure using the very best SSL encryption technology. We will not sell, market or distribute any information we receive from our customers.

Click here to see our privacy policy.

Terms of Use
All information and/or products offered on our site are not intended to be used or substituted for medical or health advice from a licensed physician or medical clinic. Any questions you have concerning infant behavior and/or the health of your infant should be referred to a qualified physician or medical clinic. None of the information on our website (babysleepsystem.com – musicmathsystem.com – and/or smartwav.com) is intended to be used or substituted for certified medical diagnosis or treatment. We provide this site and its contents with the understanding that neither SmartWav™ LLC / Baby Sleep System™ / Music Math System™ nor its affiliates render medical counsel, treatment, or any other professional services or advice. Smart Wav™ LLC or any of its products makes no medical claims and assumes no responsibility for any results due to actions (or inaction’s) that you take based on the content of this site or the use of any of our products. If you or your infant are experiencing any symptoms or currently have any conditions that require medical attention, we recommend seeking immediate consultation from a certified medical physician or clinic.

© 2010-2011 SmartWav™ LLC
All rights reserved.
Unauthorized duplication prohibited

The BabySleep System™ & The Music/Math System™ represents the sole intellectual property of SmartWav™, LLC.

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